Frequently Asked Questions
How often should I use the Mango+ Pro™?
For best results, we recommend using the device 3–5 times per week for 5–10 minutes per session. Consistency is key - think of it like a workout for your facial muscles and skin. Most users enjoy incorporating it into their evening skincare ritual.
When will I start seeing results?
Everyone’s skin is unique, but many users report their skin feeling smoother, more energised and refreshed within a few weeks of regular use. Visible improvements to tone, firmness and definition typically become more noticeable over time with consistent use.
Where are you located?
Our head office is located in Sydney, Australia.
How much does shipping cost?
We offer free express shipping Australia-wide, and complimentary international express shipping on all orders over $250 AUD. For international orders under $250 AUD, a flat rate of $25 AUD applies. All parcels are fully tracked and insured.
Is it suitable for all skin types?
Yes, the Mango+ Pro™ is designed to be suitable for most skin types. If you have a specific skin condition, medical concern or have recently undergone cosmetic procedures, we recommend consulting a skincare professional before use to ensure it’s right for you.
How long does shipping take?
Orders are processed within 1-2 business days.
Delivery times are approximately:
- Australia: 3-10 business days (Australia Post)
- International: 7-12 business days (International couriers)
Do you ship internationally?
Yes, we proudly ship worldwide 🌍. All international orders are sent via express, tracked delivery, with complimentary shipping on orders over $250 AUD.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device. You can also track via Australia post.
How do I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at contact@liorae.com.au.
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.