Find answers to the most common questions about Liorae, our products and your order.
If you need further assistance, our customer care team is always here to help.
Liorae & Your Account
Where is Liorae based?
Liorae is an Australian-owned brand, based in Sydney, working with fulfilment partners to support efficient delivery and quality control.
How can I contact customer support?
You can reach us via our Contact page or by emailing contact@liorae.com.au.
We aim to respond within 24-48 business hours.
Do your products come with a warranty?
Yes. All Liorae devices include a 12-month manufacturer’s warranty covering defects in materials and workmanship.
We also offer a 30-day money-back guarantee, giving you peace of mind if you decide the product is not right for you.
What payment methods do you accept?
We accept major credit cards, PayPal, Afterpay and other secure payment options available at checkout.
Products & Usage
Are Liorae devices safe for home use?
Yes. All devices are designed for safe at-home use when used according to the provided instructions.
How often should I use my device?
Most devices are recommended for use 3-5 times per week. Please refer to your specific product guide for best results.
When will I see results?
Many customers notice improvements within a few weeks. More visible results typically develop with consistent use over 8-12 weeks.
Shipping & Orders
How long does shipping take?
Orders are processed within 1-2 business days. Standard delivery usually takes 3-10 business days, depending on your location.
Can I track my order?
Yes. Once dispatched, you will receive a tracking link via email.
Do you offer free shipping?
Yes. We provide free shipping on all Australian orders and on international orders over $250 AUD.
International orders under $250 AUD are charged a flat rate of $25 AUD.
Can I change or cancel my order?
If your order has not yet been shipped, please contact us as soon as possible. Once dispatched, changes may not be possible.
Didn’t find your answer?
Do not hesitate to contact us.
Our customer care team aims to respond to all enquiries within 24 hours.