Frequently Asked Questions
How often should I use the LiftXR™?
For best results, we recommend using the EMS attachments for 5 minutes daily and the LED attachment for 2-3 minutes per area. Consistency is key to long-term skin benefits.
How long until I see results?
Most users notice a fresher, more energised look after each session. More visible improvements in tone, smoothness and facial definition typically appear with consistent use over 4-8 weeks, depending on individual skin needs.
Where are you located?
Our head office is located in Sydney, Australia.
How much does shipping cost?
We offer free express shipping Australia-wide, and complimentary international express shipping on all orders over $250 AUD. For international orders under $250 AUD, a flat rate of $25 AUD applies. All parcels are fully tracked and insured.
Is the LiftXR™ safe for sensitive skin?
Yes. The device offers adjustable intensities so you can begin on the lowest setting and increase gradually. Always use a conductive gel or water-based serum and patch-test skincare products if you have sensitivities.
How long does shipping take?
Orders are processed within 1-2 business days.
Delivery times are approximately:
- Australia: 3-10 business days (Australia Post)
- International: 7-12 business days (International Couriers)
Do you ship internationally?
Yes, we proudly ship worldwide 🌍. All international orders are sent via express, tracked delivery, with complimentary shipping on orders over $250 AUD.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device. You can also track via Australia Post
How do I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at contact@liorae.com.au.
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.